Refund Policy
1. Eligibility for Refund To be eligible for a refund, items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Returns that do not meet these criteria may not be eligible for a refund.
2. Refund Process To initiate a refund, please contact our customer service team at [email address] within [number] days of receiving your order. Our team will provide you with instructions on how to return the item(s) and issue a Return Merchandise Authorization (RMA) number.
Once we receive your returned item(s) and verify their eligibility for a refund, we will process your refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
3. Return Shipping Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item(s).
4. Exchanges Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend returning the original item(s) for a refund and placing a new order for the desired item(s).
5. Non-Refundable Items Certain items are not eligible for refunds, including:
6. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
7. Changes to Refund Policy nextgendesignpro reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from nextgendesignpro, you agree to abide by the terms of this refund policy. If you have any questions or concerns regarding our refund policy, please contact us at [email address].